Refund and Returns Policy

Introduction

At Bruvacs LLC, we strive to provide you with the best shopping experience possible. If you are not completely satisfied with your purchase, we’re here to help.

Returns

Eligibility:

• Items must be returned within 30 days of the delivery date.

• Items must be unused, in the same condition that you received them, and in their original packaging.

Non-returnable Items:

• Gift cards

• Downloadable software products

• Some health and personal care items

Process:

1. Contact our customer service team at support@bruvacs.com to initiate a return. Please include your order number and reason for the return.

2. Once your return is approved, we will provide you with a return shipping label and instructions.

3. Pack the item securely and attach the provided shipping label.

4. Drop off the package at your nearest shipping location.

Refunds

Approval:

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.

• If your return is approved, we will initiate a refund to your original method of payment.

Processing Time:

• Refunds may take 5–10 business days to process, depending on your payment provider’s policies.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@bruvacs.com.

Shipping Costs

• You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

• If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company — it may take some time before your refund is officially posted.

3. Contact your bank — there is often some processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at support@bruvacs.com.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at support@bruvacs.com